TERMS AND CONDITIONS OF ARTWAVE SURF SERVICES IN FINLAND

Artwave Surf established following terms and conditions for surf resort services in Finland in 18.6.2026.

1. SCOPE OF APPLICATION

1.1 These terms and conditions apply to the provision, purchase, implementation and use of the services provided by Artwave Surf for consumers, and to the settlement of any disputes arising from these services. These terms and conditions do not apply to outside the surf resort’s scope of responsibility.

1.2. Surf resort services in accordance with these terms and conditions are provided, for example, at:

  1. ticket offices

  2. surf area

  3. passenger transport, including piers, tracks and structures

  4. other areas maintained by surf resorts for services (“other service areas”)

1.3 These terms and conditions do not apply to restaurant, camping (trailer) or accommodation services.

1.4 Equipment rental and surf school services are subject to separate terms and conditions.

 

2. GENERAL PROVISIONS

2.1 All machinery must fulfil currently valid safety requirements, and be inspected and approved by the appropriate authorities.

2.2 Surf area and other service areas must be clearly visible or marked. They must be in satisfactory condition, considering weather and other conditions. Surf resort personnel have the right to also maintain service area and other related areas during the surf resort’s opening hours.

2.3 The resort personnel have the right to open or close the resort, part of it or other service area on the basis of weather conditions, the number of users or any other reason. In these situations, the consumer’s right to receive compensation is determined in accordance with Section 6 of these terms and conditions.

2.4 Surfing and the use of other resort services takes place at the consumer’s own risk. The consumer’s legal guardian may also be responsible for all risks. The consumer is obligated to behave in the resort area in a manner that causes no danger to themselves or to others using the area. Before starting to use services, the consumer is obligated to assess their own ability to use the services. In particular, the customer must be familiar with resort rules related to surf.

2.5 The consumer is responsible for the condition, surflls, physical capability and safety of their own equipment.

2.6 When within the resort area and when using resort services, the consumer is obligated to comply with these terms and conditions. The resort is obligated to announce any restrictions on the use of surf services, surf area and other service areas in the surf resort, and to mark any hazardous areas as recommended by the Finnish Safety and Chemicals Agency. Service signs may also include symbols approved generally for this purpose. It is compulsory to obey all signs and markings.

2.7 The consumer is obligated to follow any instructions given by the personnel regarding the proper use of surf resort, other service areas and equipment, and safe clothing. By giving information to consumers, the personnel aim to minimise risks and avoid interruptions.

2.8 The personnel have the right to prevent the consumer from using resort services if the consumer fails to comply with these terms and conditions, and any instructions given by the personnel, or if the consumer, through their behaviour, endangers public safety, disturbs public order or behaves in a disorderly fashion.

2.9 If the consumer stains or breaks the resort’s equipment through intent or negligence, the consumer is obligated to pay compensation to the resort and any third parties for the losses caused.

2.10 If a surf machinery, surf area or other service area does not fulfil the aforementioned safety regulations, the resort shall be responsible for any losses caused to the consumer or their property that are not caused by the consumer.

3. LOST PROPERTY

3.1 If the consumer finds an item lost by another consumer in the surf resort’s service area, the consumer is obligated to return it immediately to the surf resort personnel. Any lost property shall be handled in accordance with the Lost Property Act.

4. PRICES OF SERVICES, INFORMATION ABOUT LIFTS AND SLOPES

4.1 The surf resort is obligated to publish a service price list or otherwise give a notification of prices. The price list or notification must present information clearly about the prices and validity periods of different tickets.

4.2 The official name, address and telephone number of the surf resort must be indicated in the price list and brochure.

5. VALIDITY OF SURF PASSES AND OTHER TICKETS FOR SURF RESORT SERVICES

5.1 The surf resort has the right to sell different types of pass and other ticket mentioned in the price list (“tickets”). An agreement is deemed to be established when an offer is approved and a payment is made, or a financial obligation is signed.

5.2 Tickets are valid during the surf resort’s opening hours indicated in the price list. The surf resort may extend the validity period.

5.3 The surf resort may use tickets based on the number of surfs or time-based tickets.

5.4 A corporate card entitles its holder to use services during the invoicing period indicated on the card. The corporate card may be used by pre-defined persons from the specific organisation or users of the holiday home owned by the specific organisation as indicated separately.

5.5 In addition, the surf resort may use an area or site pass, the ticket validity period of which entitles its holder to use services in the areas and locations indicated on the pass during the validity of the pass.

5.6 The validity period of the tickets defined in Sections 5.3, 5.4 and 5.5 may also be marked with a barcode. the consumer has the right to check with the surf resort personnel.

5.7 Tickets are personal, unless otherwise indicated separately. They may not be given to other people. The subleasing of corporate cards is forbidden. In the event of any misuse, the surf resort has the right to invalidate or confiscate the ticket.

5.8 The user of a pass must be able to prove their right of use. The surf resort’s personnel have the right to check the validity of tickets in the surf resort’s service area.

5.9 To compensate for losses arising from any misuse, the surf resort has the right to collect a reasonable fee, indicated beforehand, as compensation from the consumer immediately after discovering the misuse.

6. THE CUSTOMER’S RIGHT TO RECEIVE COMPENSATION

6.1 No compensation shall be paid for any misplaced ticket.

6.2 No compensation shall be paid for any ticket invalidated or confiscated by the surf resort’s personnel.

6.3 Any remaining validity period of a ticket shall not be compensated if the consumer voluntarily stops using services during the ticket validity period.

6.4 If the ticket holder is unable to use their ticket due to an illness or injury over at least one third (1/3) of the ticket validity period, they shall have the right to receive compensation. If requested, the ticket holder must prove their illness or injury by presenting a medical certificate or other reliable account.

6.5 If the use of a surf services or other service area is interrupted, the ticket holder shall be entitled to receive compensation, with the restrictions stated in Sections 6.7 and 6.8.

6.6 Compensation must be equal to the remaining unused period of the ticket’s validity. Compensation shall primarily be given by extending the validity of the ticket or by granting a voucher for later use for an equal duration. The consumer also has the right to receive financial compensation on request.

6.7 No right to receive compensation exists

6.7.1 if the interruption is temporary and brief, or caused by repairs and maintenance that may not be postponed for safety reasons; or

6.7.2 if the interruption is caused by reasons independent of the personnel, such as a power failure, high winds, excessive temperatures, fog or other comparable reason, which the parties were not aware of at the time of purchasing the ticket or the consequences of which the personnel could not have prevented.

6.8 The surf resort’s personnel have the right to close the surf resort other service area during the ticket validity period for the aforementioned reasons. The consumer must be informed at the time of purchase of any possible irregularities and the opening hours of other service areas.

6.9 The surf resort is not obligated to pay compensation other than that stated above for any harm or losses arising from the partial or full interruption in surf resort operations unless the interruption was caused by the surf resort’s negligence.

 

 

7. INSURANCE

7.1 The surf resort must take out third-party liability insurance covering any damage caused by the surf resort to the customer verifiably and with intent.

7.2 The surf resort is not obligated to take out insurance for the customer covering any self-inflicted damage. Any accident insurance and its validity period included in the ticket shall be indicated separately.

7.3 The consumer is obligated, before arriving at the surf resort’s service area, to ensure that their insurance cover is valid.

8. PRESENTING CLAIMS

8.1 Any claims related to surf resort services must be presented to the surf resort’s personnel. These claims may be presented verbally or in writing. The consumer may not appeal an error in the service unless they notify the service provider or surf resort personnel of the error within a reasonable period after the consumer identified or should have identified the error. The service provider or surf resort personnel must be notified of any errors that can be fixed during the service period as soon as possible.

8.2 Other claims for compensation must be presented within a reasonable period of the original incident.

9. CHANGES TO THESE TERMS AND CONDITIONS

9.1 The surf resort may also change these terms and conditions, as well as service fees during the season, if these changes are based on new or amended laws, official regulations or unexpected changes in conditions (unusual natural disaster, international crisis or major accident).

9.2 These terms and conditions and any changes to them must be presented to the consumer in the locations where surf resort services are sold.

10. APPLICABLE LAWS

The laws of the service location, i.e. the laws of Finland, apply to these terms and conditions.

11. DISPUTES

11.1 Any disputes shall primarily be settled in mutual negotiations between the consumer and the surf resort. If the parties are unable to negotiate a settlement, the consumer may refer the case to the Consumer Disputes Board (www.kuluttajariita.fi/en) or to the district court of their place of residence. Before the case can be referred to the Consumer Disputes Board, the consumer must contact the Consumer Advisory Services (www.kkv.fi/en/consumer-advice) of the Finnish Competition and Consumer Authority. If the surf resort takes legal action, the place of jurisdiction must be the district court of the consumer’s place of residence inside the EU.

If there are any disputes, the terms and conditions in their original language shall apply.

 

 

 

 

 

TERMS AND CONDITIONS OF SURF SCHOOL SERVICES

Artwave Surf established the following terms and conditions for surf school services in Finland in 18.6.2026.

1. SCOPE OF APPLICATION

1.1. These terms and conditions apply to consumers who use services of Artwave Surf schools and to Artwave surf schools that produce surf school services and their personnel. The delivery terms and conditions concern various training in different surf sports, such as free surfing, paddling, surf exercise and other surf training.

2. GENERAL PROVISIONS

2.1 The surf school is responsible for ensuring that its instructors are properly trained and possess sufficient surf skills to provide training.

2.2 The consumer has the right to obtain advance information about the content of training and the equipment required.

2.3 The consumer is responsible for the condition and suitability of their equipment when participating in the surf school’s lessons or courses.

2.4 However, the surf school has the right to cancel a lesson if its personnel state that the consumer’s equipment is not in such a condition that the lesson can be completed safely.

2.5 The consumer shall participate in training at their own risk. The surf school and its instructors must take out third-party liability insurance covering any damage caused by instructors in their work through their error or neglect, verifiably and with intent, to the consumer.

2.6 The surf school is not obligated to take out insurance for the consumer covering any self-inflicted damage.

2.7 Surf training may be agreed verbally, in writing or in electronic format. A written agreement shall be prepared for specific separately customised courses, indicating the following information:

2.7.1 The name, business ID and address of the organising surf school

2.7.2 The name, age and address of participants

2.7.3 The course’s scope, duration and fee

2.7.4 With regard to groups, a group agreement may be prepared. The agreement shall be signed by the group leader on behalf of all group members.

2.8 The course fee must be paid no later than in conjunction with the registration. The surf school has the right to collect a booking fee for courses of several days. The booking fee shall be taken into account in full in the final course fee.

3. CANCELLATIONS AND INTERRUPTIONS

3.1 The consumer is responsible for being at the training location and time agreed, with their equipment ready.

3.2 If the consumer cancels their participation in a course no later than fourteen (14) days before the start of the course, the consumer shall be entitled to receive the full booking fee paid beforehand.

3.3. If the consumer cancels their participation in a course later than fourteen (14) days, but no later than twenty-four (24) hours, before the start of the course, the surf school shall be entitled to withhold half the booking fee paid beforehand.

3.4 If the consumer cancels their participation in a course later than twenty-four (24) hours before the start of the course or does not arrive on time at the agreed training location, and the no-show is not the result of the consumer falling ill, the surf school is not obligated to return the booking fee paid beforehand. In addition, the surf school shall have the right to collect the full course fee, less any booking fee.

3.5 If the surf school cancels a course because the pre-defined minimum number of students is not reached, or if the course instructor falls ill unexpectedly and no substitute can be arranged, the surf school is obligated to return the consumer’s booking fee/course fee or arrange a similar course if the parties so agree.

3.6 If a course is cancelled or interrupted due to the consumer falling ill, the whole course or its remaining content may be replaced by a similar course or content if the parties so agree. If a similar course or content cannot be arranged, the consumer shall have the right to receive one third (1/3) of the value of the uncompleted part of the course fee paid beforehand.

3.7 If the pre-defined minimum number of students set for a course cannot be reached due to the consumer falling ill and the consumer’s right to participate may be resold before the start of the course, the consumer shall have the right to receive the booking fee paid beforehand, less any resale costs. A medical certificate or other reliable account of the illness must be prepared on request.

3.8 If a course is cancelled or interrupted for reasons independent of the surf school, such as a power failure, high winds, excessively low temperatures or other comparable reason, which was not known before or during the course, the surf school shall attempt to replace the course with similar training content. If a replacement course or content cannot be arranged in a manner suitable for the consumer, the consumer shall be entitled to compensation.

4. PRESENTING CLAIMS

4.1 Any claims related to the services of the surf school must be presented directly to the surf school verbally or in writing immediately or within a reasonable period after the consumer has or should have discovered a defect.

5. DELIVERY TERMS AND CONDITIONS FOR SURFING SERVICES

5.1 Delivery terms and conditions for surf school services, which the consumer is obligated to comply with, also apply to surf training conditions.

6. APPLICABLE LAWS

The laws of the service location, i.e. the laws of Finland, apply to these terms and conditions.

7. DISPUTES

7.1 Any disputes will primarily be settled in mutual negotiations between the consumer and the surf school. If the parties are unable to negotiate a settlement, the consumer may refer the case to the Consumer Disputes Board (www.kuluttajariita.fi/en) or to the district court of their place of residence. Before the case can be referred to the Consumer Disputes Board, the consumer must contact the Consumer Advisory Services (www.kkv.fi/en/consumer-advice) of the Finnish Competition and Consumer Authority. If the surf school takes legal action, the place of jurisdiction must be the district court of the consumer’s place of residence inside the EU.

If there are any disputes, the terms and conditions in their original language shall apply.

 

TERMS AND CONDITIONS OF EQUIPMENT RENTALS

Artwave Surf established the following terms and conditions for surf school services in Finland in 18.6.2026.

1. SCOPE OF APPLICATION

1.1. These terms and conditions apply to consumers (“renters”) and Artwave equipment rentals (rental service provider) and their personnel.

2. RESPONSIBILITIES OF THE RENTAL SERVICE PROVIDER

2.1 The rental service provider is responsible for ensuring that the equipment rented from the rental for a fee is in good condition.

2.2 The rental service provider is not responsible for any damage resulting from a factor outside its scope of influence or from an incident which the rental service provider cannot reasonably have taken into consideration in the provision of rental services.

3. RENTAL AGREEMENT

3.1 A rental agreement must be made verbally or in writing, including at least the following information:

3.1.1 The name and contact details of the rental service provider and surf resort

3.1.1 The name and contact details of the renter

3.1.3 The equipment rented

3.1.4 Any faults and defects in the equipment rented

3.1.5 The renter’s weight and surf skill level for appropriate choice of equipment

3.1.6 Rental period

3.1.7 Rental fee

3.1.8 Approvals of the rental service provider and renter

3.1.9 Reference to applicable general terms and conditions

3.2 With regard to groups, a single agreement may be prepared for the entire group. The agreement must indicate at least the name of the rental service provider and resort, and the name, weight and surf skill level of each renter. The group leader’s information shall be entered as the renter’s personal and contact details. The agreement shall be confirmed or signed by the group leader on behalf of all renters. In addition, the rental period and rental fee must be indicated in the agreement.

4. VERIFYING THE RENTER’S IDENTITY

4.1 The renter is obligated to prove their identity.

5. USING RENTAL EQUIPMENT

5.1 Having accepted the rental agreement, the renter shall have the right to use the rental equipment personally in the area Artwave surf resort conditioned for downhill surfing and in other surfing areas in the resort’s area. The renter may not transfer the equipment to other people.

6. RESPONSIBILITIES OF THE RENTER AND THE RENTAL SERVICE PROVIDER

6.1 The renter must provide the information required for adjusting bindings (weight and surf skill level).

6.2 The renter is responsible for the correctness of this information.

6.3 The renter is obligated to handle the rental equipment with care and so that it is not damaged or misplaced.

6.4 The renter may not change the adjustments at the rental shop. If the adjustments need to be changed, only the rental personnel have the right to make these changes. Any changes in adjustments must be entered in the rental agreement.

6.5 No markings can be made on the rental equipment, and no parts can be removed or detached.

6.6 If the equipment requires repairs, the renter must bring it to the rental service provider.

6.7 The rental service provider is responsible for ensuring that bindings are adjusted in accordance with the information provided by the renter.

6.8 The rental service provider is responsible for ensuring that rented helmets meet the statutory requirements set for personal protective equipment.

7. MEASURES TO BE TAKEN IN THE EVENT OF EQUIPMENT FAULTS, DAMAGE AND THEFT

7.1 The renter is obligated to immediately notify the rental service provider of any misplaced or destroyed equipment, damage to equipment and/or faults in equipment.

7.2 The renter must report any theft to the police.

8. THE RENTER’S LIABILITY TO PAY COMPENSATION

8.1 The renter is obligated to pay compensation for any misplaced or damaged rental equipment in accordance with the current value of the equipment unless they are able to prove that they took proper care of the equipment.

8.2 The rental service provider must notify the renter of any damage observed by means of a visual inspection when returning the equipment, or immediately after the rental service provider has identified any damage. The renter is obligated to pay compensation as follows:

8.2.1 Repair costs for damaged equipment in accordance with the maintenance price list

8.2.2 Unrepairable or misplaced rental equipment, or part thereof in accordance with the current value

8.2.3 The renter is not separately obligated to pay compensation for any normal wear.

9. RENT

9.1 The rent shall be paid when renting or returning the rental equipment.

9.2 The rental fee is based on the rental time or a pre-defined price.

10. RETURNING THE RENTAL EQUIPMENT

10.1 The rental equipment must be returned no later than at the end of the rental period.

10.2 If the renter wants to extend the rental period, this must be agreed with the rental service provider before the end of the rental period.

10.3 If the renter returns the rental equipment late or fails to return it, the rental service provider may collect an extra rent until the time when the equipment is returned or found.

11. LIABILITY FOR DAMAGE CAUSED TO THE RENTER OR A THIRD PARTY

11.1 By accepting the rental agreement, the renter confirms that they are aware of the risks associated with the specific activity and the rental equipment.

11.2 The rental service provider is responsible for any injuries suffered by the renter or third parties resulting from the use of the rental equipment for the proper purpose if the rental service provider

11.2.1 has caused the injuries through its own activities;

11.2.2 Adjustment to the rental equipment contrary to the information provided by the renter.

11.2.3 Given such equipment to the renter that is not suitable for the renter in accordance with information provided by the renter.

11.3 Otherwise, the renter is responsible for any injuries caused by their activities to the renter or third parties in accordance with general compensation liability principles.

12. APPLICABLE LAWS

The laws of the service location, i.e. the laws of Finland, apply to these terms and conditions.

13. DISPUTES

13.1 Any disputes will primarily be settled in mutual negotiations between the renter and the rental service provider. If the parties are unable to negotiate a settlement, the renter may refer the case to the Consumer Disputes Board (www.kuluttajariita.fi/en) or to the district court of their place of residence. Before the case can be referred to the Consumer Disputes Board, the renter must contact the Consumer Advisory Services (www.kkv.fi/en/consumer-advice) of the Finnish Competition and Consumer Authority (FCCA). If the rental service provider takes legal action, the place of jurisdiction must be the district court of the renter’s place of residence within the EU.

If there are any disputes, the terms and conditions in their original language shall apply.

 

 

 

 

 

SAFETY TERMS FOR GUIDED TRAINING GROUPS IN THE SURF RESORT

Artwave Surf established the following terms and conditions for surf school services in Finland in 18.6.2026.

1. SCOPE OF APPLICATION

These conditions apply when a sports club or an individual coach reserves areas within a surf resort for the purpose of conducting supervised sports training.

2. BOOKING OF TRAINING AREAS

2.1 A training area reservation can be made in the manner required by the surf resort – either in person on site, by phone or email, or through the resort’s online booking system. When making a reservation, the applicant must provide the information required by the surf resort, including details of the person making the reservation, the time of use, the size of the group, and the discipline being trained.

2.2 A reservation becomes binding for the surf resort once it has been confirmed verbally, in writing, or for example by email.

2.3 The booked training area will be held for the reserving party until the start of the agreed time. If the reserving party does not arrive by the start of the reservation or fails to inform the surf resort of a later arrival before the reserved time ends, the surf resort may release the area for use by other customers.

3. RIGHTS AND OBLIGATIONS OF THE SURF RESORT

3.1 The surf resort has the right to assign a training area most suitable for the group. When selecting the area, the resort must consider the nature of the intended training, the size and surf skill level of the group, weather conditions, and the general customer situation at the resort. The surf resort may assign multiple groups to the same training area simultaneously if necessary.

3.2 The surf resort may prohibit the intended training if weather conditions or the customer situation require it for safety reasons.

3.3 The surf resort has the right to suspend the supervised training if it poses a danger to others or if the instructions provided by the surf resort are not followed.

3.4 The surf resort must ensure that slope conditions meet official safety requirements (for example, that protective gear, life vests, and signage required for safety are properly installed and maintained).

3.5 The surf resort must provide the reserving party with all relevant information concerning the resort and its use, taking into account the intended training activity.

3.6 The surf resort must ensure that the reserving party and all members of the supervised training group have access to the general terms and conditions governing the use of the surf resort’s services.

3.7 The surf resort may require that the training area be visibly marked or fenced off by the reserving party so that outsiders cannot enter the area. The resort may also require that the reserving party provide supervisors or stewards to ensure that only the designated group members use the area.

3.8 The surf resort may require that any structures or machinery located within or adjacent to the training area that may pose a danger (e.g., piers, vegetation, machinery) be protected by the reserving party using padding or nets.

If such protective equipment is required, the surf resort shall provide the necessary materials. The reserving party is responsible for maintaining the equipment during use and must return it immediately after the reservation ends.

4. RIGHTS AND OBLIGATIONS OF THE RESERVING PARTY

4.1 The reserving party must provide the surf resort with the information specified in Section 2 when making the reservation. Any changes to this information must be reported to the surf resort without delay and no later than before using the training area.

4.2 The reserving party must inform the surf resort of any specific requests concerning the location of the training area when making the reservation.

4.3 The reserving party must fulfill all safety and operational requirements set by the surf resort under Section 3 before commencing supervised training.

4.4 The reserving party must comply with the general terms and conditions governing the use of the surf resort’s services and ensure that all members of the supervised training group also comply with them.

4.5 The reserving party is responsible for ensuring that the training activities are carried out safely, taking into account the age and surf skill level of the participants, as well as weather conditions and the presence of others.

4.6 At the end of the training session, the reserving party must remove all equipment and restore the area to a safe condition for general use.

5. LIABILITY FOR DAMAGES

5.1 The surf resort is liable for damages resulting from its own negligence or omission.

5.2 The surf resort is not liable for damages caused by the negligence or omission of the reserving party, the coach, or any member of the supervised training group or its staff.

5.3 The reserving party is liable for damages resulting from the negligence or omission of the reserving party, the coach, assistants, or members of the supervised training group.

6. DISPUTE RESOLUTION

6.1 Any disputes arising from these conditions shall primarily be resolved through negotiations between the parties. If no agreement can be reached, the matter may be submitted to a competent district court in Finland.